Real people, on Bonaire, in your time zone. Pick the channel that fits and we will get back to you within the times below.
General & sales
info@kuentoo.com
Reply within one working day.
Merchant support
support@kuentoo.com
Live merchants: reply within 4 hours during opening hours. Terminal down: call us.
Phone
telefoonnummer volgt
Mon–Fri 08:00–17:00 (AST, UTC−4)
Security
security@kuentoo.com
Suspicious e-mails, vulnerabilities, account misuse.
Visit us
Did you pay a merchant through Kuentoo?
Questions about an order, a booking or a refund go to the business you paid: they hold your order and can act on it directly. Their name and contact details are on your receipt and on the payment page. If you cannot reach them, or if you do not recognise a charge, write to info@kuentoo.com with the reference from your bank statement and we will look into it.
Press & partnerships
Journalists, accountants, software vendors and banks: info@kuentoo.com, subject "Partnership". Our logo and brand assets are available on request.